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Terms and Conditions

Welcome to [DigiVision Optical] (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, www.DigiVisionOptical.com (the “Site”), including any purchase of contact lenses and related products (“Products”). By accessing, browsing, or purchasing through our Site, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

1. Eligibility

  • You must be at least 18 years old to purchase Products from our Site. By placing an order, you represent that:
  • By placing an order, you represent that:
    • You have a valid prescription for contact lenses prescribed by a licensed eye care professional.
    • You will provide accurate and current prescription information upon request.

2. Prescription Verification

  • We comply with the U.S. Fairness to Contact Lens Consumers Act (FCLCA) and any applicable state or international laws.
  • By submitting an order, you authorize us to contact your eye care provider to verify your prescription.
  • If your prescription cannot be verified, your order may be delayed or canceled.

3. Product Information

  • We strive to provide accurate descriptions and images of Products. However, we do not guarantee that product descriptions, images, or other content on the Site are error-free, complete, or current.
  • Packaging may differ from images shown on the Site.

4. Orders and Payment

  • By placing an order, you agree to pay the total amount due, including applicable taxes and shipping charges.
  • We accept payment methods as displayed at checkout.
  • We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or unauthorized transactions.

5. Shipping and Delivery

  • Estimated delivery times are provided for convenience only; they are not guarantees.
  • Risk of loss and title for Products pass to you upon delivery by the carrier.
  • We are not responsible for delays caused by carriers, customs, or circumstances beyond our control.

6. Returns and Refunds

  • For safety and health reasons, opened or used contact lenses cannot be returned.
  • Unopened, sealed boxes may be eligible for return within 30 days of delivery if in original condition.
  • Refunds will be processed to the original payment method once returned items are inspected and approved.
  • Shipping fees are non-refundable unless the return is due to our error.

7. User Responsibilities

By using the Site, you agree that you will not:

  • Provide false or misleading prescription or personal information.
  • Share your account credentials or allow others to use your account.
  • Misuse the Site for fraudulent or unlawful purposes.

8. Intellectual Property

  • All content on the Site (logos, trademarks, images, text, graphics, software, etc.) is the property of DigiVision Optical or its licensors.
  • You may not reproduce, modify, distribute, or exploit any content without prior written consent.

9. Limitation of Liability

  • To the fullest extent permitted by law, we disclaim liability for any damages arising from use of the Site, delays in shipment, or issues related to Products, except as expressly provided in our Return Policy.
  • Contact lenses should only be worn as prescribed by your eye care professional. We are not liable for misuse, health complications, or injuries resulting from improper use.

10. Indemnification

You agree to indemnify and hold harmless DigiVision Optical, its affiliates, employees, and agents from any claims, liabilities, damages, or expenses arising out of your misuse of the Site or violation of these Terms.

11. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Changes to Terms

We may update or modify these Terms at any time. Updates will be posted on this page with a new “Last Updated” date. Continued use of the Site after such changes constitutes your acceptance of the revised Terms.

13. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of the state of Florida, without regard to conflict of law provisions.
  • Any disputes shall be resolved through binding arbitration or in the courts of Florida, as applicable.

14. Contact Information

If you have any questions regarding these Terms, please contact us at:
DigiVision, LLC DBA DigiVision Optical
2170W State Road 434, Ste 380, Longwood, FL 32779
Info@digivisionoptical.com
517-901-3444

Privacy Policy

DigiVision Optical (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, store, and share information when you use our website, www.digivisionoptical.com (the “Site”), and purchase our contact lenses and related products (“Products”).

By using the Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Name, shipping/billing address, phone number, email address.
  • Payment information (processed securely via third-party payment processors).
  • Prescription details for contact lenses, as provided by you or verified with your eye care professional.

B. Automatically Collected Information

  • Device and browser information (IP address, operating system, cookies, analytics).
  • Site usage data, such as pages visited, time spent, and referring websites.

C. Prescription Information

  • As required by the Fairness to Contact Lens Consumers Act (FCLCA), we may collect and verify your prescription directly with your eye care professional.
  • This information is stored securely and used only to process your orders.

2. How We Use Your Information

  • To process and fulfill orders, including prescription verification.
  • To communicate with you regarding orders, shipments, or customer service inquiries.
  • To improve our Site, services, and user experience.
  • To send promotional offers, newsletters, or marketing communications (you may opt-out anytime).
  • To comply with applicable laws and regulations.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following cases:

  • Service Providers: With payment processors, shipping carriers, and IT providers who perform services on our behalf.
  • Eye Care Providers: To verify prescriptions as required by law.
  • Legal Compliance: If required to do so by law, regulation, legal process, or governmental request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

  • We use cookies and similar tools to improve your browsing experience, analyze traffic, and personalize content.
  • You may disable cookies in your browser settings, but some features of the Site may not function properly.

5. Data Security

  • We implement reasonable physical, electronic, and managerial safeguards to protect your information.
  • Sensitive data, such as payment information, is transmitted securely via SSL encryption.
  • While we strive to protect your data, no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or correct your personal information.
  • Request deletion of your information (subject to retention laws).
  • Opt out of marketing emails by clicking “unsubscribe.”
  • Restrict or object to certain data processing activities.

To exercise these rights, contact us at Info@digivisionoptical.com.

7. Data Retention

  • We retain your personal and prescription information only as long as necessary to fulfill orders, comply with laws, and resolve disputes.
  • Prescription data is stored securely for verification purposes and in compliance with the FCLCA and state regulations.

8. Children’s Privacy

Our Site is not directed to individuals under 13 years of age. We do not knowingly collect information from children.

9. International Users

If you are accessing our Site from outside the United States, your information may be transferred to and processed in the U.S.

10. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Continued use of the Site constitutes acceptance of the updated Policy.

11. Contact Us

DigiVision, LLC DBA DigiVision Optical
2170W State Road 434, Ste 380, Longwood, FL 32779
Info@digivisionoptical.com
517-901-3444

Returns & Refunds Policy

At DigiVision Optical, we want you to be completely satisfied with your purchase. Due to the medical nature of contact lenses, certain restrictions apply to returns and refunds. Please review the following carefully.

1. Return Eligibility

  • Unopened, sealed boxes of contact lenses may be returned within 30 days of delivery.
  • Returned items must be in their original, undamaged packaging with factory seal intact.
  • Opened, used, or tampered-with boxes cannot be returned or refunded for health and safety reasons.

2. Incorrect, Damaged, or Defective Products

  • If you receive the wrong product, a defective product, or your order arrives damaged, please contact us within 7 days of delivery.
  • We will arrange for a replacement at no additional cost, or issue a refund if a replacement is not available.

3. Prescription Errors

  • If the lenses you receive do not match your prescription due to our error, we will replace them at no cost.
  • If the error is due to an incorrect prescription provided by the customer, the return may not be eligible. We encourage customers to double-check prescription details before placing an order.

4. Refunds

  • Refunds will be issued to the original payment method once the returned items are received and inspected.
  • Shipping and handling charges are non-refundable unless the return is due to our error.
  • Refund processing time may take 5–10 business days depending on your bank or payment provider.

5. Exchanges

  • Exchanges are allowed only for unopened, sealed boxes of contact lenses.
  • If you wish to exchange for a different prescription or brand, please contact our customer service team. Price differences may apply.

6. Return Process

  • Contact our Customer Service team at Info@digivisionoptical.com / 517-901-344 to request a Return Authorization (RA).
  • Once approved, securely package the unopened product(s) with your RA number.
  • Ship the return to:
    DigiVision Optical
    2170 W State Rd 434 Ste 380, Longwood, FL 32779
  • We recommend using a trackable shipping method, as we are not responsible for lost returns.

7. Non-Returnable Items

  • Opened or partially used boxes of contact lenses.
  • Prescription lenses that do not match because of incorrect prescription details submitted by the customer.
  • Final sale or clearance items (if applicable).

8. Questions?

If you have any questions regarding our Returns & Refunds Policy, please contact us at:
DigiVision, LLC DBA DigiVision Optical
Info@digivisionoptical.com
517-901-3444

Shipping Policy

DigiVision Optical (“we,” “our,” “us”) is committed to getting your contact lenses and related products (“Products”) to you quickly and securely. Please review the following shipping information before placing your order.

1. Order Processing

  • Orders are processed Monday–Friday, excluding holidays.
  • Most in-stock orders ship within 1–2 business days after prescription verification (if required).
  • Prescription verification may take up to 8 business hours depending on your eye care provider’s response.

2. Shipping Methods & Delivery Times

We offer several shipping options at checkout:

  • Standard Shipping: 5–7 business days.
  • Expedited Shipping: 2–3 business days.
  • Overnight Shipping: 1 business day (orders must be placed before [insert cutoff time, e.g., 2:00 PM EST]).

Delivery estimates are provided for convenience only and are not guaranteed.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on the carrier, delivery method, and destination.
  • Free shipping may be offered on qualifying orders (see promotions or site banners for details).

4. Shipping Locations

  • We currently ship to addresses within the United States.
  • We do not ship to P.O. Boxes for expedited or overnight delivery.
  • International shipping may be subject to customs duties, taxes, and fees, which are the customer’s responsibility.

5. Order Tracking

  • Once your order ships, you will receive an email with a tracking number.
  • Tracking updates may take up to 24 hours to appear.

6. Delivery Issues

  • Lost or Stolen Packages: Once the carrier confirms delivery, we are not responsible for lost or stolen packages. Please contact the carrier directly.
  • Delayed Deliveries: We are not responsible for delays caused by carriers, weather, natural events, or circumstances beyond our control.
  • Incorrect Addresses: Customers are responsible for providing accurate shipping information. Orders shipped to incorrect addresses due to customer error may not be eligible for replacement or refund.

7. Prescription Verification Delays

  • Under the Fairness to Contact Lens Consumers Act (FCLCA), orders may be delayed if we are required to verify your prescription.
  • If your prescription cannot be verified within the legal timeframe, your order may be canceled, and you will be notified.

8. Contact Us

For any shipping-related questions, please reach out to us:
DigiVision, LLC DBA DigiVision Optical
2170W State Road 434, Ste 380, Longwood, FL 32779
Info@digivisionoptical.com
517-901-3444

Prescription Policy

At DigiVision Optical your eye health and safety come first. We comply fully with the Fairness to Contact Lens Consumers Act (FCLCA) and Federal Trade Commission (FTC) regulations to ensure that all contact lenses are dispensed based on a valid, verified prescription from a licensed eye care professional.

1. Prescription Requirement

  • Contact lenses are medical devices that require a valid prescription.
  • You must have a current, unexpired prescription written by a licensed optometrist or ophthalmologist.
  • By placing an order, you agree to provide accurate prescription information that matches your doctor’s records.

2. Prescription Verification Process

To comply with the FCLCA, we verify your prescription before fulfilling your order. You can provide it in one of the following ways:

A. Upload or Submit Your Prescription:

B. Doctor Verification:

  • If you do not upload your prescription, you can provide your eye care provider’s contact information.
  • We will contact your provider directly via phone, fax, or email to verify your prescription.
  • If your doctor does not respond within 8 business hours, your prescription will be automatically verified per FTC guidelines.

3. Prescription Expiration

  • Contact lens prescriptions typically expire after 1–2 years, depending on your state’s laws and your doctor’s recommendation.
  • We cannot fill expired prescriptions. Please schedule an eye exam if your prescription has expired before placing an order.

4. Changes or Updates to Prescriptions

  • If your doctor changes or corrects your prescription, please contact us before your order ships so we can update it.
  • Once your order has shipped, changes cannot be made.

5. Why Prescription Verification Matters

Prescription verification protects your eye health by ensuring:

  • You receive the correct lenses for your vision needs.
  • Your lenses fit properly and provide safe oxygen transmission.
  • Risks of infection, irritation, or eye injury are minimized.

6. International Customers

If you are ordering from outside the United States, we may require a valid prescription from a licensed eye care professional in your country. Local regulations may differ; please ensure your prescription meets applicable standards.

7. Questions?

If you have questions about our Prescription Policy or need help submitting your prescription, contact us at:
DigiVision, LLC DBA DigiVision Optical
2170W State Road 434, Ste 380, Longwood, FL 32779
Info@digivisionoptical.com
517-901-3444